Janelle Peisley

Janelle

Peisley

A cat wearing a sombrero on a background of cactus

Phone: 0447044885

Email: jpeisley@live.com.au

Github: j-elle@github.com.au

I am passionate about building technological solutions and developing rewarding customer relationships. I have experience in the telecommunication industry and store management, and I am progressing through a degree in computer science. I am looking for a role which will allow me to take my experience and skills to the next level and provide exceptional support to customers in a supportive team environment.

Education

Est 2024 - Bachelor of Computer Science – Double Major Software Development and Data Science/ University of New England

2011 - Certificate IV Retail Management / FIR Retail College

Skills and Experience

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Experience managing and coordinating projects such as store refurbishment, store relocations, and big-box stocktake.
Extensive communication, customer service and problem resolution skills.
Broad knowledge of technology and technology solutions.
Experience explaining technical concepts to customers and advising them on the best solution to meet their needs.

Employment History

Sales Consultant / Telstra Sylvania (TLS) - 2020-PRESENT

Working at Telstra Sylvania I provide frontline customer service and advice to customers, and follow through the order process to ensure the customer receives an appropriate solution tailored to their needs in a timely manner. I am familiar with Telstra’s core products and solutions and can confidently discuss them and provision them for my customer. Through asking my customer appropriate questions, I assist them to find solutions which can include the following:

Mobile and tablet devices and plans.
Mobile broadband options including 4g and 5g connectivity.
Fixed internet solutions on the NBN.
Network extension options including mesh wi-fi extenders.
Telstra service solutions including Gaming Optimisation, Cyber security, Tech support packages, Digital Marketing.
Small business solutions including IOT sims and business phone and internet add-ons such as line hunt.
Microsoft products including Surface range of laptops and Office 365 software suite.

I have engaged in continual learning throughout my time in the role. Additional skills I have taken on through self-driven learning includes advanced NBN order remediation and provisioning of small internet solutions, for which I have been credited as a small business champion as part of a Telstra training and development program. I have consistently exceeded my sales and KPI targets and upheld high compliance scores.